Masters in Travel: Building a Team
In this episode, Ali Raymer breaks down what it actually looked like to go from a solo travel advisor to leading a team, and everything she learned along the way.
How do you know when it's time to build a team?
Ali shares the exact moment she realized she'd hit her own capacity, and why growing further meant bringing other people into the picture instead of trying to push through alone.
How do you decide what to delegate first?
From invoicing and admin work to entire categories of travel, Ali walks through the simple four-part exercise she used to figure out what only she should be doing and what someone else could own.
What should you look for when hiring your first team members?
Ali explains why she hired people whose strengths filled her own weaknesses, and why enthusiasm, organization, travel experience, and the right personality mattered more than finding someone who already knew everything.
How do you train a team without spending all your time training?
Ali shares how she turned what she learned as a teacher into a scalable onboarding system, giving new advisors the foundation they need without relying entirely on one-on-one training.
How do you let go without sacrificing the client experience?
From firing her first assistant to learning from uncomfortable client feedback, Ali explains why building a successful team requires clear expectations, real trust, and eventually letting go of the need to white-knuckle every part of your business.